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DC 2011 PROBLEM SOLVING CHAPTER ONE
DISCOVERING
COMPUTERS 2011 PROBLEM SOLVING CHAPTER ONE
Problem
Solving @ Home
1-
Incorrect
Grade Report: Your grade
report came in the mail today. On the grade report, your grade point average (GPA)
is not what you expect. After computing it manually, you discover that the GPA
on your grade report is incorrect.
What might be causing the error?
¾
Incorrect formula used to calculate
grades.
¾
One or more of your grades is higher
or lower than you expect.
2- Suspicious Charges: Your
credit card company called to inform you that your account has a suspicious
charge. Upon further investigation, you realize that the charge does not belong
to you. What will you do?
¾ Contact the credit card company and dispute the charge, and ask
whether it is necessary to file a
police report.
3-
Shared
printer Error: At the
beginning of the semester, your roommate configured your computer so that it
could print on the printer in his bedroom. He left for vacation three days ago,
and you recently have noticed that you are unable to print to his printer from
your computer. Each time you attempt to print, you receive an error message starting
that the printer is unavailable. What might be wrong?
¾ Your roommate’s computer may be turned off or is offline.
¾ He might have disabled sharing while he was away.
¾ There is a printer or network error.
4-
Software
installation Trouble: You have purchased a new video game
for your home computer and attempt to install it. Upon inserting the
installation disc, however, nothing appears to happen on your computer. What is
your next step?
¾ Make sure that the optical disc is inserted properly, and inspect
it for damage. If necessary, call the software vendor for support.
5-
Problematic
Player: After
charging your portable media player overnight, you turn it on only to find that
it is reporting a low battery. Seconds later, it shuts off automatically. What
might be wrong?
¾ Circuit breaker might have tripped for that outlet.
¾ Battery in portable media player is bad and does not accept a
charge.
6-
Inaccessible
Media: You insert
an optical disc with digital photos from your most recent family vacation, and
discover that your computer will not read the optical disc. What might be
wrong?
¾ Disc might not have been finalized.
¾ Disc format is not compatible with your operating system.
7-
Bank
Account Postings: While
reviewing your checking account balance online, you notice that debit card
purchases have not posted on your account for the past several days. Because
you use online banking to balance your account, you become concerned your
unknown account balance. What steps will you take to correct this situation?
¾ Contact the bank and/or the merchant to investigate why the charge
has not yet posted.
8-
GPS Error:
You are driving to your friend’s house
and are using your GPS receiver for directions. While approaching your
destination, you realize that the GPS receiver instructed you to turn the wrong
way on your friend’s street. How could this have happened?
¾ Maps may be outdated or are incorrect.
9-
Shopping
For Software: You are
shopping for software that will assist with your home landscape design. The
package for the program you would like to purchase states that it was designed
for the most recent version of Windows, but an older version is installed on
your computer. How can you determine whether the program will run on your
computer?
¾ Before purchasing the software, look online for articles discussing
whether the software will work, or ask a sales associate. Be aware of the
stores software return policy before purchasing it if you are unsure of
compatibility.
Problem Solving @
Work
1-
Insufficient Disk Space: Recently, you purchased a USB flash drive that
you plan to use to store work-related files. When you attempt to store a file
on the USB flash drive, the computer displays an error message indicating that
the file will not fit. How could a brand new USB flash drive not have enough
room to store the first file you attempted to store on it?
¾ File might be too large for the drive.
¾ Drive might be bad.
¾ Drive might be write protected.
2-
Computer
Replacement: The technical support
department at your company has informed you that you will be receiving a new
computer within the next week. Before they will replace your computer, they
told you to back up anything that is important. What types of files do you feel
are important to back up?
¾ Back up all documents that you have created, as well as e-mail
messages if they are not stored on the server. Programs will be reinstalled on
your new computer using the original installation media.
3-
Power
Outage: The power in your office
has been out for the last two hours and has just come back on. When you attempt
to start your computer by pressing the power button, nothing happens. What is
your next step before calling technical support?
¾
Check the surge protector to see if
you need to reset it.
¾
Check all power cables for proper connection.
4-
Incorrect
Login Credentials: Upon
returning to the office from a well-deserved two-week vacation, you turn on
your computer. Upon entering your user name and password, an error message
appears stating that your password is incorrect. What are your next steps?
¾
You might have forgotten your
password, or technical support might have temporarily disabled your account for
security purposes. Contact technical support for a password reset.
5-
Software
Installation: You are attempting to
install a program on your office computer. After inserting the installation
disc and specifying that you would like to begin the installation, your
computer appears to begin installing the software. Halfway through the
installation process, an error message appears stating that you must have
administrative privileges to perform the installation. Why were you immediately
upon beginning the installation? What are your next steps?
¾
The installation might not have
attempted to write to a protected area of the hard disk until the middle of the
installation. Contact technical support for assistance with installing the
program.
6-
Dead
Battery: While traveling for
business, you realize that you forgot to bring the battery charger for your notebook
computer. Knowing that you need to use the notebook computer to give a
presentation tomorrow, what will you do to make sure that you have enough
battery power?
¾
Do not use the computer unless
absolutely necessary. Reduce the brightness of the display and turn off
Bluetooth and other wireless networking capabilities to preserve the battery.
7-
Discarding
Old Computer Equipment: Your
company has just given you a new computer to replace your current, outdated
computer. Because of the negative environmental impact of throwing the computer
away, your supervisor has asked you to suggest options for its disposal. How
will you respond?
Look into options for computer recycling in your
area, or ask around to see if anyone can use the old computer.DC 2011 PROBLEM SOLVING CHAPTER THREE
Discovering Computers 2011 Problem Solving Chapter Three
Problem
Solving @ Home
1-
Program
Not Responding: While working with a
document, Microsoft Word suddenly fails to recognize when you click the mouse
or type on the keyboard. The title bar also indicates that the program is not
responding. What could be wrong?
¾
The program might be in the process of
crashing.
¾
Your computer is out of memory (RAM).
2-
Incorrect
Calculations: As a teacher’s assistant at
a local high school, you keep track of students’ grades in Microsoft Excel. At
semester’s end, you use a formula to calculate the final letter grade for each
student. The final letter grades, however, do not calculate properly. What
might be causing the error?
¾
The formula used to calculate the
letter grades is incorrect.
3-
Unable to
Save: You have been using
Microsoft Access to maintain a database of your optical discs. Upon attempting
to open the database, you receive a message on the screen stating that only a
read-only copy of the database could be opened, which means that you are unable
to save any changes. What is your next step?
¾
Make sure that the database is not
already open.
¾
Restart your computer.
4-
Smart
Phone Not Synchronizing: You
regularly connect your smart phone to your computer to synchronize your e-mail
messages, contacts, and calendar. The last few times you tried to connect the
smart phone, the computer did not respond. Before placing a call to technical
support, what steps can you take so that the computer will recognize your smart
phone?
¾
Check the port to which you are
connecting the smart phone to make sure that it is working.
¾
Check whether you need to install
and/or update any drivers so that the computer will recognize the phone.
5-
Unwanted
Page: A local charity in which you are active has
asked you to design a one-page brochure. Each time you print the brochure, it
prints the first page correctly, but a blank second page also comes out. What
steps will you take to eliminate the blank second page?
¾
Use the Print dialog box to configure
the program to only print the first page of the brochure.
6-
Audio Not
Playing: You are attempting for the
first time to transfer video from your video recorder directly to your
computer. When you save the file on your computer and play it back, the video
quality is acceptable, but there is no audio. What is the first step you will
take to troubleshoot this problem?
¾
Make sure that the speakers are turned
on.
¾
Check the video recorder to ensure that
it also is recording audio.
¾
Make sure that you are using the
recommended software program to play the video.
7-
Unusual
File Size: You are using photo
editing software to remove red eye from a photo. After successfully removing
the red eye, you save the file and notice that the size of the file nearly has
doubled. What might be causing this?
¾
The photo editing software might have
needed additional space to store the file with the red eye reduction.
8-
Program
Crashing on Exit: Each
time you attempt to quit Microsoft Excel by clicking the Close button, the
program does not quit, and the title bar indicates that it is not responding.
When you click the Close button again, a dialog box is displayed that states
Microsoft Excel has encountered a problem. What steps will you take to solve
this problem?
¾
Reboot your computer to see if that
corrects the problem.
¾
If the problem persists, reinstall
Microsoft Excel or check the Internet for solutions for this specific problem.
Problem Solving @ Work
1-
Missing
Font: A coworker has sent you a
document that was created in Microsoft Word. She asks you to format the heading
of the document with a specific font; however, the font name does not appear in
your list of fonts. What steps will you take to retrieve the font?
¾
Search the Internet to obtain the font
and follow the instructions to install it.
¾
Check with your coworker to see if a
copy of the font is available for you to install.
2-
Incorrect
File Format: You have been working from
your home office creating your company’s annual report in Microsoft Word. Upon
attempting to open the annual report on a computer at your company’s office, an
error message is displayed stating that the file format cannot be recognized.
What might have caused this?
¾
You are attempting to open the file on
a computer that does not have Microsoft Word installed.
¾
The file is corrupt.
¾
You saved the file in a format that
cannot be recognized by the computer you are using to open it.
3-
Insufficient
Permission: When reviewing a document
in your company’s document management system, you attempt to correct a
typographical error for the next person who views the file. The document
management system prohibits this action and informs you that you do not have
the proper permission. What will you do to resolve this problem?
¾
The document might be protected.
Contact the sender to obtain the necessary information to unlock the document
and make any necessary changes.
4-
Software
Activation Required: Your
company has purchased a new notebook computer to allow you to work from home.
After using the computer for about one month, Windows informs you that it must
be activated to continue functioning. Why is this happening, and what are your
next steps?
¾
The computer might not have been
activated previously, or an invalid product key was entered previously. Contact
technical support to resolve this problem.
5-
Trial
Version Expired: New
job responsibilities require that you use Adobe Photoshop to create a new
company logo. Your boss has been unable to purchase the latest version of the
software for you, and recommends that you download and install the trial
version until she is able to purchase the software. The trial period now has
expired and you are unable to use the program. How might you be able to
continue using the software?
¾
Some trial software only can be
installed once on each computer. You might have to install the software on a
different computer to continue using it. Be sure to check the license agreement
before doing this.
6-
Web-Based
Training Difficulties: You
have signed up for Web-based training that is designed to teach you how to use
your company’s new accounting system. During your training, you notice that the
Web-based training Web site is not keeping track of your progress.
Consequently, you have to start from the beginning of the training program each
time you log in to the Web site. What might be causing this?
¾
You might need to have cookies enabled
to use this site. Check the technical requirements for the Web site to properly
function and make necessary changes to your computer’s configuration.
7-
Installation
Media Required: Each time you start
Microsoft Excel and attempt to use one of its advanced features, a dialog box
appears asking you to insert the installation disc. You are unable to locate
the installation disc. What are your next steps so that you can use the advanced
features of Microsoft Excel?
¾
If the program is licensed to you and
you cannot locate the installation disc, contact Microsoft to determine your
next steps. You may need to order a new copy of the installation media.
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